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QLA Interiors Ltd

Quality, Luxury, Affordable

Terms & Condistions

  1. These terms and conditions apply to all contracts for the sale of goods between QLA Interiors Ltd and our customers setting out the basis upon which QLA Interiors agrees to sell goods.
  2. You should read these terms and conditions carefully before you place your order. By placing your order, you will be deemed to have read and accepted these terms and conditions and to be making an offer to purchase the goods subject to these terms and conditions.
  3. These terms and conditions apply to all contracts for the sale of goods by QLA Interiors to the exclusion of all and any other terms and conditions or representations including any verbal or written terms or conditions or representations however and by whomsoever made and supersede any other verbal or written terms and conditions or representations.
    Qla Interiors must receive payment of the whole of the price of the goods that your order. On receipt of payment acknowledgement of receipt. If you pay by cheque we will not be deemed to have received payment until the cheque has cleared. Once payment has been received by us we will confirm that your order has been received by sending an email to the email address provided on the order form. Our acceptance of your order occurs on despatch and brings into existence a legally binding contract between us.
    When ordering an email will be sent with details of the items ordered and delivery and invoice address displayed. It is the your (customer) responsibility to check all details are correct.
    You (customer) are responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out.


  1. By placing your order, you accept that these terms and conditions apply. Sometimes due to factors beyond our control such as for example, foreign exchange fluctuations, changes in taxes and duties or increased labour or manufacturing charges, the price given on our website or in our brochures may change before the goods are dispatched to you. If this happens we will contact you and advise you of the price whereby you may cancel the order if you wish to do so.
  2. No verbal quotation or estimate will be binding on QLA Interiors.
  3. The Prices payable for goods that you order are quoted for per sheet size. Delivery cost will depend on qty and location of delivery. Increased delivery charges may incur out of the UK mainland.


  1. All goods displayed in our showrooms, brochures or on our website are subject to availability. If the goods you require are out of stock or are no longer available we may suggest alternatives.


  1. We will require payment in full before we will dispatch your order. We will accept payments made by Visa, Mastercard, Delta/Connect, or a cheque made payable to Qla Interiors.
  2. Goods paid for by cheque will be dispatched as soon as the cheque has cleared into our account. Goods paid for by BACS or CHAPS will be dispatched when the payment reaches our account.
  3. On receipt of payment acknowledgement of receipt. Once payment has been received by us we will confirm that your order has been received by sending an email to the email address provided on the order form. Our acceptance of your order occurs on dispatch and brings into existence a legally binding contract between us


  1. Most of our deliveries can be made on the next working day after ordering. Whilst we will always do our best to ensure that deliveries take place within a reasonable period of time and within the time scale specified, a delay may sometimes occur which is entirely beyond our control. You are not entitled to cancel the order because of a delay in delivery unless the delay has been protracted and unreasonable.
  2. All goods may be subject to a delivery charge and will be delivered to the address given at the time of ordering. Any change to the delivery address may result in a delay in delivery and an administration charge.
  3. It is your responsibility to ensure that someone is available to accept delivery of the goods at the agreed delivery period. If the goods cannot be delivered you may be charged a re-delivery fee.
  4. All deliveries are one man deliveries to ground floor level UK mainland addresses and the goods will be delivered to the outside of the delivery address only. All delivery charges are calculated on this basis. If you have any requirements over and above this you must notify us when you place your order and additional charges may be applicable.
  5. It is your responsibility to ensure that the goods will fit the delivery premises and to check the dimensions of the delivery address for access, including all doors, corridors, stairs and corners. QLA Interiors will not accept any responsibility for any loss or damage due to inaccessibility or failure of the delivery.
  6. You must unpack the goods and inspect them before the delivery is completed and the driver leaves. If there is any damage to the goods or the goods supplied are not in accordance with your order you must make a note of this on the delivery note and you must also notify us immediately. It is your responsibilities to make sure you sign for the correct number of items being delivered as ordered.
  7. We reserve the right to deliver to the billing address only.
  8. You must not use, fit or install any damaged or incorrectly supplied goods whether notified to us or not. If you do, you will be deemed to have accepted the goods and QLA Interiors will accept no further responsibility in relation to such goods. QLA Interiors will give no warranty in respect of any damaged or incorrectly supplied goods which are used or installed by you.
  9. We strongly advise that you should not book installers to begin work until after the goods have been delivered and inspected by you.
  10. Risk in the goods passes to you on delivery and it is your responsibility to insure the goods from then.
  11. Our normal method of delivery is either by a courier service where the products will be packaged in boxes and delivered to your door, or for large orders, via the pallet network where deliveries will be made using a tail lift, off loaded vehicle and pallet truck which is a roadside drop only. It is your responsibilities to inform us of any road restrictions for large vehicle or parking rules.
  12. Deliveries will require a signature, if there is no one in to receive the goods for the smaller parcels a card will be left and it is up to the customer to contact the courier to reschedule the delivery. For the large items using a tai lift you will receive a booking in call 1 hr before but should you not be in at the time of delivery an aborted delivery charge will be charged.
  13. We reserve the right to separately ship orders of more than one item when items are out of stock, in such circumstance you will not be charged additional delivery charges.
  14. Once goods have been signed for, this indicates acceptance of the good. QLA Interiors cannot be held responsible for the damage to the goods in their subsequent use or misuse.
  15. If you are a business purchaser, then ownership and title in the goods you have ordered will pass to you on delivery.
  16. Goods in transit from us to you are covered by carrier’s insurance. Transit has been deemed to have been completed on receipt of the customers signature.
  17. Should the packaging and product be damaged on arrival the customer must sign for it as damaged on delivery and let us know within 24hrs.

Unwanted goods

  1. Consumers only have a right to cancel the contract.
  2. If you are purchasing as a consumer, you may cancel your contract with us for the goods you order at any time up to the end of seventh working day after the ordered is placed, subject to clause 6.3 below. You do not need to give us any reason for cancelling your contracts.
  3. You cannot cancel your contract in the following circumstances:
    If the goods you have ordered are not a stock item and have been a special order.
    If the product has been used, not in its original packing or a sealable packaging.
    To cancel your contract, you must notify us in writing by email.
  4. If you have received the goods before you cancel your contract then you must send the goods back to our contract address at our own cost per distance selling regulations. If we arrange collection for you, the relevant fee will be deducted from your final refund. Refunds will only be paid after QLA Interiors have inspected the returned goods and after deduction of collection and restocking charges and the cost of repairing any damage or replacing missing items. Goods must be returned within 14 working days. It may take 3-5 working days to hit customers bank.
  5. QLA Interiors are not under any obligation to accept returns of unwanted or unsuitable goods and will only do so when the items are unused, undamaged and in the original packaging. The goods must be returned complete with all parts, components, accessories and manuals. You will be charged the cost of replacing any missing items or repairing any damage.

Warranties and Damages

  1. Warranties are available for all goods supplied to UK mainland addresses and will be specific to each product.
  2. Damages

    The Products are packed securely in such a way that damages should not happen but in the event, they do we will replace the products damaged. Occasionally Small scratches and rub marks can occur during transit these should disappear in a short time once installed.


    Sealing of stone.

    The stone is a natural product and requires sealing to protect it from everyday dirt, oil, food and wet spillages.

    Always do a patch test first with the sealer and follow the manufactures instructions carefully to help with good maintenance of the stone.

    Use a waterproof adhesive when stone is used in wet areas.