FREQUENTLY ASKED QUESTIONS

GENERAL

Easyfit Stone Standard stone is fire rated at B and is CE approved. Easyfit Stone fire retardant is designed for cooker back splashes, fire surrounds and commercial applications.

The stone is a natural product and will lighten with UV rays if not correctly sealed.

We offer samples to purchase for all of our products. Please see the drop down option under each product.

INSTALLATION & CLEANING

The Easyfit Stone can be installed with a suitable adhesive to almost any flat surface, we recommend Soudal Fix All a flexible semi contact adhesive.

Easyfit Concrete on a Roll comes is supplied with a paste to be mixed into an adhesive for dry applications, for wet we recommend Styccobond F49.

Easyfit Bamboo boards are installed with AZ brackets or battens, double sided tape or adhesive.

Installation instructions and videos can be viewed here.

Yes, it is important that the concrete is kept at room temperature and warmed slightly to unroll, not just in room temperature.

Easyfit Stone can be cut with a jigsaw, tile cutter, diamond blade tile cutter.

Easyfit Concrete on a Roll can be simply cut with a blade.

You will see a thick wallpaper line between the sheets, you can embrace the join and leave a 2mm gap and use the paste or but up and blend the join paste over. You must use masking tape on the stone before applying the joint paste as to not to mark the stone.

External edging – apply the small edge first them over lap the large edge by 2mm, masking tape the edges then sand, joint fill can be used for any gaps.

Internal edging – butt the edges up and run a sealant down in the shower.

The surfaces are 100% real stone which is naturally porous to oils, grease and limescale. We recommend Aquatect stone sealant. Always do a patch test with any sealant to make sure it does not change the colour of the stone.

Bathrooms and kitchens may need resealing yearly.

Pre-sealed stone can be cleaned with soap and water, after sealing mild detergents and stone cleaners can be used.

Yes, it is waterproof however we recommend protecting it against Limescale and oils.

You can use the stone on walls externally, however it will need to be protected with sealants.

ORDERS, DELIVERY & RETURNS

Shipping methods are dependent on the size of products ordered, we use DPD for small orders, our own transport for large stone sheets and Pallet couriers for Bamboo and Large concrete orders.

Please see the delivery information located at the bottom of the product page for more information.

Lead times are dependant on products ordered. Smaller orders are dispatched via DPD on a 1-2 day service. Large Easyfit Stone sheets are dispatched within 1-7 working days. Bamboo 2-3 weeks, Concrete 2-3 weeks.

We can ship internationally, please contact us for a quote.

Easyfit Stone sheets will be kept flat and protected by ply boards. Concrete is rolled and individually boxed. Bamboo is layed flat on pallets.

We take great care and every step to ensure our products are protectively packaged however if your order was recieved damaged, please contact us and we will arrange a replacement to be sent as soon as possible and have the damaged items uplifted.

Some products are available to collect from our offices and factories at no cost, please contact us to arrange this.

Should you wish to return the items we will refund the cost of the product less the transport cost for delivery and collection.

Should you wish to cancel or change your order, please contact us immediately and we will do everything to accommodate you.

No, however we would recommend making an account to keep track of your order

PAYMENT

QLA Interiors use PayPal, which accepts the following payment methods:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express.

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.

QLA Interiors has a valid SSL (Secure Sockets Layer) certificate installed on the website, this can be viewed by pressing the padlock icon on the left of the website URL.

SSL is one of the standard security protocols used by millions for establishing an encrypted connection between a web browser and a web server while preventing cybercriminals from reading and modifying any transaction done between them such as the transmission of sensitive information like credit card while doing online shopping. It ensures that all the data passed between the web browser and web server remains private and secured.

Gift cards are available on request, please contact us for more information.

We can offer perks and discounts for Trade customers, please use the form here to enquire, we will then be in contact with more details.

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