Terms & Conditions

  1. Qla Interiors Ltd are suppliers of Real stone, Wood and Concrete veneers to commercial and domestic customers.
    1. These terms and conditions apply to all contracts for the sale of goods or supply of services between Qla Interiors Ltd and our customers and set out the basis upon which Qla Interiors agrees to sell goods or supply services to our customers. You should read these terms and conditions carefully before you place your order. By placing your order you will be deemed to have read and accepted these terms and conditions and to be making an offer to purchase the goods or services subject to these terms and conditions.
    2. Qla Interiors are a supplier of real stone veneers and do not offer installation, Qla Interiors have an installation guide on the website www.qlainteriors.co.uk and can offer over the phone help but are not in any way responsible for the customers installation by their chosen contractor.
    3. These terms and conditions apply to all contracts for the sale of goods by Qla Interiors ltd to the exclusion of all and any other terms and conditions or representations including any verbal or written terms or conditions or representations however and by whomsoever made and supersede any other verbal or written terms and conditions or representations.
  2. Ordering
    1. By placing your order you accept that these terms and conditions apply. Sometimes due to factors beyond our control such as for example, foreign exchange fluctuations, changes in taxes and duties or increased labour or manufacturing charges, the price given on our website or in our brochures may change before the goods are dispatched to you. If this happens we will contact you and advise you of the price whereby you may cancel the order if you wish to do so.
    2. No verbal quotation or estimate will be binding on Qla Interiors. All charges and prices will be subject to vat at the prevailing rate. A vat invoice will be provided on request.
  3. Availability
    1. All goods displayed in our showrooms, brochures or on our website are subject to availability. If the goods you require are out of stock or are no longer available, we may suggest alternatives.
  4. Payment
    1. We will require payment in full before we will despatch your order. We will accept payments made by Visa, Mastercard, Paylpal, Bacs or a cheque made payable to Qla Interiors. Goods paid for by cheque will be dispatched as soon as the cheque has cleared into our account. Goods paid for by BACS or CHAPS will be despatched when the payment reaches our account. Qla Interiors works on a pro-forma bases only. Interest on outstanding overdue invoices will be charged from the date of the invoice (authorised account holders only, 14 days after the date of the invoice) to the date of payment in full of the amount charged plus delivery charges where applicable and any outstanding vat at the rate of 8% above the base rate from time to time of NatWest Bank PLC. Interest will run up to and will continue to run from the date of any judgement until payment is received in full.
  5. Warranties
    1. Warranties are available for all goods supplied to UK mainland addresses. Qla Interiors provides a 1 year warranty on the stone, concrete and wood veneers on stone that has defaulted.
      1. Qla Interiors will not honour the warranty for stone that has not been installed with the recommended adhesives and sealants, recommended products are shown on the Qla Interiors Website www.qlainteriors.co.uk
      2. Qla Interiors will not honour the warranty on stone that has been lightened by the UV rays and Weathering.
      3. Qla Interiors will not honour the warranty on stone marked by oils, grease or Limescale.
      4. Qla Interiors will not honour the warranty on stone that has been cleaned with unsuitable products (bleach). Cleaning and Maintenance information can be seen on the website - Spec sheets.
      5. Qla Interiors do not honour the warranty on stone veneer installed to the floor due to it is only 2mm thick.
      6. No warranty will be given for refurbished or second hand goods unless this is specifically confirmed in writing at the point of ordering. Any warranty will only be valid from the date of delivery and provided that the goods have been installed correctly.
    2. We check all the material in our stock thoroughly before it is dispatched to our clients. Any issues or defects must be raised before the material is fixed.
    3. Our products are completely natural and contain natural variations. As such every sheet is slightly unique to the next and this is part of the beauty of our products. The stone is 100% natural and may age differently from one sheet to the other externally.
    4. The samples provided are a small part of a large sheet of a natural product so we cannot guarantee the samples are a exact representation of a large sheet. We send pictures at the time of ordering of the chosen sheets for customer to approve the colour and texture.
    5. This warranty does not cover normal wear and tear or where the goods have not been used for the purpose for which they were intended by the manufacturer. This warranty will not apply if the goods have been altered,
    6. damaged, misused or disassembled or if any of the seals have been broken or tampered with or where the goods have been damaged by smoke, fire or water. This warranty will also be void if the breakdown is due to limescale.
    7. Unless otherwise stated, Ex display and second hand or refurbished goods are sold as seen and no warranty in respect of such goods (if given) will extend to scratches, dents, corrosion or colour fluctuations.
    8. Warranty Inspections
      In the event of a failure or breakdown of the goods supplied within the warranty period you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty period. Qla Interiors will not accept responsibility for any defect or failure of the goods notified after the expiry of the warranty period whenever the defect or failure occurred.
    9. Qla will request pictures and details of the products used on the installation, sealants and cleaning of the sheets to assess the claim.
    10. If the defect or failure of the goods falls within the terms of this warranty we will repair the goods or replace them at our discretion.
    11. All inspections and repairs carried out during the warranty period must be carried out by an authorised person..
    12. This warranty is personal to the original purchaser of the goods and is not transferable.
    13. Qla Interiors will not under any circumstances accept any liability for charges for repairs where no fault has been found with the goods supplied or where the fault is not covered by this warranty or where the call out charge or repair charges are submitted by anyone other than our authorised.
  6. Deliveries
    1. Wherever possible we aim to deliver with our own vehicles and our own people. As such we can guarantee the highest level of service you deserve. We can also provide express courier delivery, which is normally a kerbside service.
    3. IMPORTANT, FOR EXPRESS COURIER DELIVERIES: When you sign the delivery documentation of all the UK's major couriers you are signing to confirm that the goods have been RECEIVED IN GOOD CONDITION. Failure to document any damage with the COURIERS driver may result in any claim for damage being rejected. REMEMBER, FOR EXPRESS COURIER DELIVERIES PLEASE CHECK YOUR GOODS BEFORE YOU SIGN.
      1. If the courier driver will not wait for the goods to be inspected prior to accepting your delivery please sign using only the word DAMAGED, our couriers will not accept "unchecked".
      2. Please notify us of any transit damage within 24 hours.
      3. All courier deliveries are kerbside unless previously arranged.
      4. The chosen delivery address must be accessible by an 18 ton lorry, please contact us if you have difficult access.
      5. Courier delivery is to the ground floor only & does not include negotiating lifts or stairs, where these obstacles are present, please call 01229 885178 or Contact Us.
      6. Assistance may be required with unloading in rural areas.
      7. Courier delivery does not include removal of the old unit or packaging materials. For collection & disposal please call 01229 885178 or Contact Us.
      8. We will charge a re-delivery fee if no one is available on site to take delivery at the pre-arranged time.
      9. Restocking fees may be applicable if delivery fails due to any of the points above, or if the product is returned & without a fault.
    4. Highlands & Islands Deliveries... We are committed to providing our customers with the lowest possible prices. This can mean that we are unable to absorb the additional carriage charges incurred delivering to certain areas of the UK.
  7. Cancellation and returns
    1. If you wish to return your order you have 7 working days from the day you receive the goods to this. You must contact us in writing by email or letter within this 7 working day period in order to return the goods. On the rare occasion this happens we will refund 100% percent of your order value.
    2. You can return the goods by courier or in person but we do not take on any of the cost of returning the goods.
    3. We do not accept any returns or give any refunds if you wish to cancel due to not liking the appearance of the product or if the product has been damaged whilst in your possession.
  8. Retention of Title
    1. Notwithstanding that the goods have been delivered and accepted by you the ownership or legal title to the goods will not pass to you until you have paid in full for the goods supplied and there are no other sums of money due from you to Qla Interiors. Until this time you will store or mark or keep the goods supplied in such a way as to make them clearly identifiable as our property.
    2. Until such time as all sums due to Qla Interiors have been paid in full you will at Qla Interiors request deliver up the goods and you acknowledge that Qla Interiors will be entitled to enter any premises owned or occupied or controlled by you where the goods are situated for the purpose of recovering and repossessing the goods.
  9. Suitability of the Goods
    1. Goods are not supplied on a trial basis. It is your responsibility to ensure that the goods that you order are suitable for your requirements and the purpose for which you intend to use them before you place your order. It is your responsibility to ensure that the surfaces and substrates are suitably appropriate for the goods supplied and.
    2. We take all reasonable care to ensure that all descriptions, details and specifications are accurate. However, all sizes, colours, dimensions and measurements should be treated as being approximate, full detailed specifications are available on request.
  10. Accuracy of Information
    1. All trademarks and logos displayed, mentioned or otherwise used in the Website are property of and owned by QLA unless otherwise stated. You are not permitted to use any of these trademarks or logos in any way without explicit prior written permission of QLA.
    2. This Website and its contents are provided for your convenience only. QLA attempts to provide complete, accurate and current information on this Website. Despite our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date. QLA makes no representation as to the completeness or accuracy of any information on this Website. QLA may change the contents available on this Website or the products mentioned at any time without notice.
  11. Governing Law
    1. This contract is subject to the law of England and Wales and is subject to the jurisdiction of the courts of England and Wales.
    2. If you are dealing in the capacity of a consumer these terms and conditions will not affect your statutory rights.
    3. Qla Interiors will have no liability to you for any failure in supply or delivery of goods or services that is caused by any event or circumstance that is beyond our reasonable control including but without limitation war, flood, fire, industrial action or disputes.


10% off your first order over £100

When you sign up the QLA Interiors newsletter, you will be emailed a 10% voucher code which you can redeem on your first order over £100. Spend threshold excludes delivery fee. Only one voucher code can be used per order. The offer can’t be used in conjunction with any other offer or sale. QLA Interiors reserves the right to update the offer at any time. Voucher code expires 31/12/2020.